Visit our website at www.northcraneliving.com where you will find “Current Residents.” From there, you will access the Resident Portal where you can submit maintenance requests.  

We strive to address all maintenance issues within a 24-hour period. After your submission online, a member of our team will be in communication to coordinate the maintenance request.

We will do our best to coordinate maintenance with your schedule; however, given the practicality of our maintenance staff availability – we sometimes have to service your maintenance issue without your presence. If you have pets at home, we will ask that you coordinate their safe keeping to keep both your pets and our staff safe.

Yes, you may download the lease agreement from the Online Portal. If you would like a printed copy, we can deliver you one at a fee of $35.00.

You will receive a $300 penalty for unauthorized occupants. If you would like the occupant to remain in the apartment, the occupant will be required to 1) complete an application and background check and 2) sign the lease agreement. If the occupant is unwilling to do so, we reserve the right to terminate your Lease Agreement and commence an eviction if this default of your Lease Contract is not remedied.

Yes, please see our Transfer Policy outlined below:

If a resident desires to relocate to another apartment within the North Crane Living portfolio, they may do so based on availability and at the discretion of the acting property manager. To apply for an apartment transfer:

1. 1. Send an e-mail to [email protected] requesting the transfer.
   2. A transfer request must be made 60 days prior to the requested transfer date.
   3. A $500 transfer fee will be charged and must be made prior to the transfer.
   4. If there is an increase in the price between your current apartment and your new apartment, the corresponding increase amount will be assessed to your account to increase both your last month’s prepaid rent and your security deposit.
   5. There may be penalties associated with damages that have occurred within your previous apartment. These will be assessed subsequent to your completed move-out into the new apartment.
   6. You will begin a new 12-month lease for the apartment; which will require signing a new Lease Agreement that may have amended terms and conditions as we continually update our Lease Agreement to reflect current legal standards and requirements.

We require 30-days notice to terminate your Lease at the end of your contract period.

There are no such conditions.

If a resident would like to terminate their lease prior to their lease expiration date, they may follow the instructions outlined in the Lease Contract Buyout Addenda executed at the time of their lease signing.  Specifically reference the instructions in that addenda as the Lease Contract provides for certain exceptions due to life circumstances.

1. You give us written notice of buy-out at least 30 days prior to the new termination date, which must be the last day of a month. Notice must be either provided in writing or, can be provided in e-mail so long as the property manager acknowledges receipt.
2. You specify the new termination date in the notice, ie. the date by which you will move-out.
3. You are not in default under the Lease Contract on the date you give us the notice of buy-out
4. You are not in default under the Lease Contract on the new termination date (move-out date);
5. You move on or before the new termination date and do not hold over;
6. You do not terminate utilities prior to your new termination date
7. You pay a buy-out fee (consideration) of 2 month’s rent within 5 days of notice, prepaid rent can be applied to this fee. Payment can be made on the online portal.
8. You pay us the amount of any concessions you received when signing the Lease Contract;
9. And you comply with any special provisions or stipulations outlined in the Lease Contract Buyout Addenda.
   
   Leading up to and after your move-in date, the standard procedures outlined in our Move-Out Requirements & Policy apply.